Protecting your privacy and the confidentiality of your data is of paramount importance to Manoir Lac Brome (hereinafter the “Residence“, “we“, “us”, “our“). For this reason, we have implemented safeguards and sound management practices for your personal information in accordance with applicable laws.
This privacy policy (the “Policy“), which should be read in conjunction with our website terms of use and professional services agreements with the Residence, sets forth our privacy practices applicable to the following websites (hereinafter collectively the “Website“):
- manoirlacbrome.com
By using our Website or by transacting by technological means with us, you declare that you have read and accepted this Privacy Policy and therefore agree that we may collect, use, process, disclose and retain your Personal Information in accordance with the conditions described herein. If you do not agree to abide by and be bound by this Policy, you are not authorized to visit, access or use our Website, nor to share your Personal Information by technological means with us.
For its part, the Residence undertakes to take reasonable precautions to protect personal information against loss, theft, disclosure or unauthorized use.
Purpose of this Policy
This Policy tells you what personal information we collect by technological means, how we process it, and when we need to communicate it to subcontractors or third parties.
The term “personal information” refers to any information about a natural person that reveals, directly or indirectly, something about that person’s identity, characteristics or activities. Examples include your name, date of birth, personal e-mail address, financial information and personal identification numbers.
Contact us
Any questions, comments, requests, concerns, exercise of rights or complaints regarding this Privacy Policy should be directed to our Data Protection Officer (the “DPO“) at the following coordinates:
E-mail : vieprivee@manoirlacbrome.com
Address : 28 Chemin Mont Echo, Lac Brome, QC J0E 1V0
Consent to the collection of personal information
By giving your consent, you authorize us to proceed with the collection and processing of your personal information, which are necessary to offer you our services.
Whenever possible, we obtain consent directly from the individual concerned or his or her legal representative for the collection, use and disclosure of personal information. Personal information may also be communicated to us by third parties, including health and social service institutions, or by your loved ones.
If you provide us with personal information about other persons, you must ensure that you have duly notified them that you are providing us with their information and that you have obtained their consent to such disclosure.
Please be assured that you remain in control of your personal information at all times and that the consent you give us may be withdrawn at any time by contacting us as indicated in the “Contact us” section. We will respect your choice in accordance with our legal obligations.
Personal information collected
In the course of our activities, we may collect, process and use various types of personal information. We endeavor to limit the collection of personal information to that which is necessary to provide our services to you or which is permitted by law.
The personal information we collect includes :
Via our Website :
- information automatically collected through the use of the Website and our services, including :
- connection and other information about your activities on the Website, such as your IP address, the pages you visit, the time and date of your visits, the type of browser you use, the operating system of your device and other hardware and software information;
- geolocation data, such as your IP address, a precise or approximate location determined from your IP address or your mobile device’s GPS (depending on your device’s settings);
- Personal information may also be collected by our internet payment partners, including BMO.
When you interact with us :
- professional or employment-related information, such as your resume, place of employment, government titles or positions, employers, companies owned, salary or self-employment income, as well as information regarding your criminal history and other information you provide to us when you apply for a job at Manoir Lac Brome;
- contact information, such as your first and last name, e-mail address, telephone number, address and company number for the creation of a client account amd/or sign a lease<
- Tax-related information, in order to apply for the At Home Service Tax Credit for Seniors;
- information about services we have provided for you;
- transaction and payment information, such as the payment method used, date and time, payment amount, billing zip code, your address and other related information;
- location data collected by tracking devices (i.e. GPS) worn by certain residents following express consent;
- information you choose to provide or transmit to us, for example, when you fill out a form, respond to a survey or communicate with one of our employees or representatives
Use of personal information
In general, the Residence uses your personal information only for the purposes permitted or required by law or for the following purposes:
- offer or improve our services;
- allow you to apply for a job with the Residence, answer your questions, collect opinions and comments about our services, or provide you with assistance when needed;
- operate, maintain, supervise, develop, improve and offer all the functionalities of our Website;
- to verify your identity or personal history, as permitted by law, or to comply with our obligations under applicable laws and regulations;
- send messages, updates, security alerts or transmit communications in accordance with the law;
- geolocate certain residents to ensure their health, safety and well-being;;
- conduct research and analysis related to our company and services;
- detect and prevent fraud, errors, spam, abuse, security incidents and other harmful activities;
- establish, exercise or defend a right or legal claim
The Residence will always respect the purposes for which we have collected your personal information. If we wish to use or disclose your personal information for other purposes, we will seek your consent, except as permitted by law.
Disclosure of personal information
In the course of our activities, we make your personal information accessible to our employees, consultants, health and social services institutions or agents whose duties so require
We may use service providers to perform various services on our behalf, such as IT management and security, marketing, and data analysis, hosting and storage. In such circumstances, we provide only the personal information necessary for the performance of their mandate, and we undertake to ensure that the principles set out in this Policy are respected.
In addition, these service providers provide us with sufficient guarantees that they have implemented adequate safeguards for the protection of your personal information processed or communicated before your personal information is communicated to them. When our service providers no longer need your personal information, we ask them to destroy it in an appropriate manner.
The personal information we collect and store is protected and securely hosted on servers that are located in the province of Quebec.
We may also share, transfer or communicate, strictly in accordance with this Policy, your personal information with third parties when required by law or as part of a business transaction involving the sale, transfer or assignment, in whole or in part, of the Residence or our assets. In such a case, and in the event that the business transaction is completed, the Residence will inform you before your personal information becomes subject to another privacy policy.
We do not sell, trade or otherwise disclose your personal information to third parties, subject to exceptions provided by law.
Disclosure of personal information in emergency situations
Under applicable law, the Residence reserves the right to disclose your personal information in order to protect an individual or group of individuals when it determines that there is a serious risk of death or serious bodily injury.
The Residence is also entitled to communicate any information to the Director of Criminal and Penal Prosecutions or any other law enforcement agency when the communication of such information is necessary in connection with any violation of a law applicable in Quebec. In addition, the Residence may communicate personal information to a police force when necessary to carry out an intervention adapted to the characteristics of a person or of a situation that requires it.
In all cases, before proceeding with such disclosure, the Residence will make sure to contact the member(s) of its staff who raised the situation as well as its DPO and any other employee and/or stakeholder that the Residence deems necessary in order to determine the need for such disclosure.
Retention of personal information
Subject to applicable law, we retain your personal information only as long as necessary for the fulfillment of the purposes for which it was collected, unless you consent to your personal information being used or processed for another purpose. After that time, your personal information will be destroyed or securely anonymized.
We retain personal information about our residents for as long as they use our services. Upon the resident’s final departure, we close the file and return the personal information to the health and social services establishment responsible for the resident. All information is returned within 30 days.
For more information on how long your personal information is kept, please contact us as indicated in the “Contact us” section.
Staff roles and responsibilities
Within the Residence, several staff members are actively involved in protecting personal information and raising staff awareness on this subject. All Residence employees are required to familiarize themselves with the Residence’s policies and to implement their directives in their day-to-day activities on behalf of the Residence. In addition, the following people hold specific positions in this area:
Data Protection Officer
Primary person responsible for all Residence activities relating to the collection, use and disclosure of personal information collected from our clientele and employees.
Governance, Security and Privacy Committee
This committee works with the DPO with regards to the implementation of policies regarding the protection of information, the accessibility of these policies to staff members and to the clientele, as well as the development of new policies and procedures to ensure the ongoing protection of personal information held within the Residence.
Access to information
In the course of their duties, each member of the Residence’s staff may have to interact with your personal information, whether for collection, processing, retention or destruction. Please note that at all times, the rights of access, use and disclosure of your personal information are restricted according to the position held by the Residence employee.
You will find below the different categories of employees within the Residence, as well as the different rights of access, use and disclosure of your personal information granted to them:
MANAGEMENT AND HEAD NURSE]
- Consultation, Modification and Suppression
CHIEF NURSING DEPARTENT
- Consultation, Modification and Suppression
[BENEFICIARY ATTENDANTS
- Update vital signs, copy of transfer forms in case of hospitalisation.
Rights regarding personal information
You have the following rights:
- The right to be informed of the personal information we possess about you and to request a copy of the documents containing your personal information, subject to exceptions provided by applicable law;
- The right to have the personal information we possess about you rectified, modified and updated if it is incomplete, ambiguous, out of date or inaccurate;
- The right to withdraw or modify your consent to the Residence’s collection, use, disclosure or retention of your personal information at any time, subject to applicable legal and contractual restrictions.
- The right to ask us to stop disseminating your personal information and to de-index any hyperlink attached to your name that gives access to this information if such dissemination contravenes the law or a court order;
- The right to file a complaint with the Commission d’accès à l’information, subject to the conditions set out in the applicable law.
In order to respond to your request, you may be asked to provide appropriate identification or to identify yourself in some other way, as required by law.
To exercise any of these rights, please contact us as indicated in the “Contact us” section.
Protection of personal information
We have implemented physical, technological and organizational security measures to adequately protect the confidentiality and security of your personal information against loss, theft or any unauthorized access, disclosure, reproduction, communication, use or modification. These measures include controlling access to our premises and equipment, setting up a secure connection on our Website between your device and our server, making our employees aware of this Policy, obtaining their commitment to comply with it and to respect the confidentiality of your personal information, and adopting a governance system aimed in particular at the secure storage and destruction of your personal information
In addition, we limit access to your personal information to those staff members who need it to perform their duties. These people have access only to the information they need to perform their duties.
Despite the adoption of such measures, we cannot guarantee the absolute security of your personal information. If you have reason to believe that your personal information is no longer secure, please contact us immediately as indicated in the “Contact ss” section.
Logging mechanisms
In accordance with applicable law, the Residence ensures that a regular and constant log is kept of all accesses, uses and communications of your personal information
Limitation of liability
The Residence undertakes to take all reasonable measures to ensure a level of confidentiality and security of personal information in accordance with technological standards appropriate to its sector of activity.
Notwithstanding the foregoing, you declare that you understand and acknowledge that no computer system offers absolute security and that there is always some degree of risk involved in transmitting personal information over the public network, that is the Internet.
You agree that the Residence cannot be held responsible for any breach of confidentiality, hacking, viruses, loss, theft, misuse or alteration of personal information transmitted or hosted on its systems or those of a third party. You also waive any claim in this regard, except in the case of gross negligence or intentional misconduct on the part of the Residence. Accordingly, you agree to indemnify and hold harmless the Residence and its officers, directors, affiliates and business partners from and against any and all damages of any kind, whether direct or indirect, incidental, special or consequential, arising out of or in connection with the use of your Personal Information.
In the event of a breach of confidentiality or security of your personal information that presents a high risk to your rights and freedom, you will be notified of such breach as soon as possible, and the Residence will take the necessary steps to preserve the confidentiality and security of your personal information.
Confidentiality incidents
Following any unauthorized access, use or disclosure of personal information, whether actual or apprehended, the members of the intervention team designated by the Residence shall meet to determine the scope and severity of the incident. If the team considers that the incident presents a serious risk of harm to the person concerned, it will notify the person concerned in writing, as well as the Commission d’accès à l’information and the Minister of Health and Social Services (in the case of information covered by the Act respecting health and social services information) of the incident.
In all circumstances, each confidentiality incident is recorded in the Residence’s confidentiality incident register.
Connection indicators
We use cookies and similar technologies (collectively, “Cookies“) to help us operate, protect and optimize the Website and the services we offer. You can set your browser to notify you when you visit the Website, so that you can decide whether or not to accept some or all Cookies.
Among the Cookies we collect via our Website are the following:
- Functionality cookies: these allow the Website to remember the choices you make (such as your username, preferred language, etc.) to provide you with a personalized and enhanced experience on future visits.
- Analysis cookies: these help us to analyze and understand how you use our website, in order to improve its user-friendliness, functionality and content.
- Advertising cookies: These cookies are used to display relevant advertising based on your interests and browsing history.
User-contributed content
The user of the Website has the possibility, via his or her user account, to issue comments and other information that he or she wishes. We remind you that the Residence cannot be held responsible for the content of your comments, nor for any consequences that may result from them. In order to protect your personal data, we strongly advise you not to publish any personal information about yourself on our website.
Privacy training and awareness
Our employees, including students and interns, and professionals practicing their profession within the Residence, are obliged to take cognizance of all the Residence’s information protection policies and to follow training and awareness activities concerning the importance of sound governance of personal information.
Updating this Policy
We reserve the right to modify this Policy at any time in accordance with applicable law. In the event of a change, we will post the revised version of the Privacy Policy, update its effective date, and provide notice of the update on the home page of our Website. The notice will indicate the date of publication, the general purpose of the changes and the date on which the changes take effect.
We encourage you to review this Policy whenever you access our Website to stay informed about how we protect your personal information and follow good privacy practices.
If you do not agree to the new terms of the Privacy Policy, please do not continue to use our Website and services. If you choose to continue using our Website or services after the new version of our Policy becomes effective, your use of our Website and services will be governed by the new version of the Policy.
This policy was last updated on May 1st, 2025.